Terms and Conditions
1. Detailed description of goods and/or services
Urban Den is a business in the printing industry that supplies and manufactures printed items.
2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within 3-5 working days and delivery confirmed by way of email.
3. Export restriction
The offering on this website is available to South African clients only.
4. Return and Refunds policy
The provision of goods and services by Urban Den is subject to availability. In cases of unavailability, Urban Den will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% administration fee.
Urban Den shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: https://www.polity.org.za/attachment.php?aa_id=3569.
6. Payment options accepted
Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Urban Den bank account, the details of which will be provided on request.
7. Card acquiring and security
Card transactions will be acquired for Urban Den via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
8. Customer details separate from card details
Customer details will be stored by Urban Den separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za
9. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR)
Urban Den takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods
11. Country of domicile
This website is governed by the laws of South Africa and Urban Den chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 9 Gates Street, North End, Port Elizabeth, South Africa
Urban Den may, in its sole discretion, change this agreement or any part thereof at any time without notice.
13. Company information
This website is run by Knockout Branding (Pty) based in South Africa trading as Urban Den and with registration number 2012/058447/07 and Simon Williams (Director)
14. Company contact details
9 Gates Street,
Port Elizabeth, South Africa
Tel: 041 484 1300